Frequently asked questions

Every fare is built from a few simple components: a $25 base fare, $3.25 per mile, and $0.55 per minute, with a $55 minimum fare overall. An airport fee of $20 applies for O'Hare/Midway trips, and night, holiday, or vehicle-category adjustments may apply. There's no surge pricing — send us your trip details through the booking form and dispatch will confirm your exact rate.

Chicago and the surrounding suburbs, including both O'Hare (ORD) and Midway (MDW) airports. The booking form will let you know if an address falls outside our service radius.

Same-day bookings are usually accommodated, but we recommend at least 24 hours for guaranteed availability, especially during peak travel periods.

Yes — provide your flight number at booking and we'll adjust your pickup time automatically for delays.

Yes — mention your preference in the notes field when you book, or when we follow up. Subject to availability, we'll always try to match it.

Yes — consolidated monthly invoicing, dedicated dispatch, and rider profiles. Contact us to set one up.

Cancellations made with reasonable notice are free of charge; late cancellations may incur the cancellation fee shown in your quote.

Both are supported — just mention it in the notes field when you book and we'll make sure the right vehicle is arranged.